How to Start a Return or Repair

To initiate a return, exchange, or warranty service, please email support@osirisdiamonds.com.

Use the subject line: “Return / Warranty Request”, and in the message include:

• Your order number
• Photos of the item
• A short description of the issue

We’ll guide you through insured shipping instructions and provide a prepaid label if applicable.

Please allow us time to review and approve before sending your item back.